General Policy Scope
Stainless steel products supplied through this website may be standard-stock materials or custom-processed materials. Because many industrial orders are made to buyer specification, return and refund handling is managed as a B2B quality and shipment review process rather than a no-reason consumer return policy.
Custom-Cut and Custom-Processed Orders
Orders that have been cut, slit, polished, packed, labeled or otherwise processed to customer specification are generally non-returnable unless there is a proven quality issue, documented material mismatch or confirmed shipment error.
Non-quality issues, including change of project plan, over-ordering, internal approval delay or preference change, do not qualify for return once the material has been processed to specification.
Inspection and Notification Window
Buyers should inspect goods promptly after receipt and report visible damage, quantity discrepancy or packaging concerns within 7 calendar days of delivery.
If the issue relates to material quality, certificate mismatch, heat number traceability or documentation inconsistency, the buyer should notify us promptly with supporting evidence as soon as the issue is identified.
Evidence Required for a Quality Claim
A return, refund or replacement review cannot proceed on a short statement alone. Buyers should provide enough evidence for technical and shipment review.
- clear photos or video of the issue
- heat number or MTC reference when relevant
- order reference, quantity details and product description
- shipment or delivery information
- description of the claimed defect, mismatch or document problem
Possible Remedies
If a claim is confirmed after review, the remedy may be replacement material, commercial credit, partial refund, full refund or another negotiated settlement depending on the specific facts of the order, material condition and commercial impact.
The final handling method will depend on whether the issue relates to quality, quantity, document mismatch, shipment error or another verified cause.
Contact for Claims
To start a return or refund review, please contact us at [email protected] and include your order reference and supporting evidence. We recommend also providing the destination market and delivery date to speed up case review.